Steps to Protect Your SNAP Benefits from Theft in Columbia, S.C.

COLUMBIA, S.C. — Steps to Take if Your SNAP Benefits Are Stolen

In the beautiful city of Columbia, South Carolina, the Department of Social Services is stepping up to help residents keep their SNAP benefits safe. Recently, there have been reports of a “handful” of fraud cases targeting those who rely on Supplemental Nutrition Assistance Program (SNAP) benefits. To tackle this problem, officials are sharing important information on how to respond if you’re a victim of fraud.

Your Rights and Recent Changes

Thanks to the Consolidated Appropriations Act of 2023, SNAP recipients who find their benefits stolen have new options for replacement. This is a big deal! For the first time, federal funds can be used to replace stolen benefits that were taken through scams like card skimming or cloning. But here’s the catch: this replacement assistance expires at the end of September, so it’s essential to act fast.

What Should You Do?

If your SNAP benefits have been stolen, the first step is to check your eligibility for replacement benefits. You can do this by visiting the official DSS webpage dedicated to this issue. It has helpful resources to guide you through the process.

For those who haven’t reported their theft yet, there’s a vital action you need to take: call the 24-hour, toll-free customer service line at 1-800-554-5268. This line is available around the clock to help you cancel your card. After reporting the theft, you will need to get a new Electronic Benefits Transfer (EBT) card. Just remember, if you had your card replaced as a result of your benefits being reported stolen, you won’t get another new EBT card.

How to Protect Yourself from Future Fraud

• Inspect Card Readers: Be wary of any defects or suspicious characteristics in card readers you encounter at stores. If you notice anything off, such as a loose part or a reader that seems out of place, it’s best to inform a store manager immediately and avoid using that device.
• Change Your PIN Regularly: It’s a good idea to update your PIN at least once a month. This practice reduces the chances of someone accessing your benefits.
• Watch for Phishing Attempts: Be cautious about anyone asking for your personal information, especially if they claim to be from a state agency. Remember, legitimate agencies will never reach out to you via phone or text asking for your PIN or card number.
• Monitor Your Accounts: Regularly checking your account helps ensure that no unauthorized charges are made. If you detect any suspicious activity, change your PIN right away to prevent additional fraudulent transactions.

What to Do Next

If you do find an unauthorized charge on your account, it’s crucial to take immediate action. Change your PIN and contact your local SNAP office to report the issue. They’re there to help you through this tough situation.

Living in Columbia comes with its challenges, but being informed is the best way to stay ahead of fraud. The DSS and its various resources are here to support you in protecting your SNAP benefits. Make sure to stay alert, safeguard your information, and reach out for help whenever you need it. Your benefits are important, and staying vigilant is key!